service desk / help desk manager screenshot

Online Service / Help Desk Features

Great support gains you greater profits!

Service / Help Desk templates

Speed-up the creation of jobs and tickets, assign and resolve more accurately with loaded suggestions for calls.

With defined templates you minimise the need for typing repetitive text and so therefore generate tickets faster. With predefined solutions dependent on call types raised you have the potential to provide more first call resolutions.

Automatically create calls from emails and have them routed to the appropriate team member.

Service Desk reporting

service desk charts and reports

Gain valuable statistics from multiple reports.

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ipad web app workflow

Workflow and automation

Our web-based Service Desk app caters for complex workflow routing.

iphone crm web app

On the move, Service Desk anywhere

Our web-based service / Help desk management software works on any device to give you continuous availability whether you're at work, in a café or at home.

No separate mobile or tablet app to install as the online Service Desk system responsively adapts to your device.
Smartphone, tablet, laptop or desktop - Any device, anywhere.

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Service Desk Management Add-Ons

Basic Online Service Desk comes with the ability to add complementary features or integrate full blown apps to enhance your online customer service.

ipad online portal

Activity Centre & Dashboard

Outstanding actions highlighted in you feed, direct from your portal dashboard or Service Desk home page.

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cloud app themes and branding

Themes and skins

As part of an additional option we can brand your Service Desk System to look and feel just like your own website or intranet.

Give your employees the familiarity of a site they recognise and allow them to feel at ease and remove the barrier of the "Oh, another system we have to learn" feeling.

Secure cloud app data

Safe and secure Service Desk customer data

Basic Online uses firewall technology which delivers a robust architecture, providing you a degree of data security and business continuity not possible with traditional approaches.

We create a protective perimeter around your data, prevent attacks, and secure your data communications with multiple parallel Virtual Private Network (VPN) connections.

In simple terms "It's Rock Solid"

Hosted and On-Premise

Our Service Desk software can be deployed in a variety of circumstances. Our most popular and cheapest deployment of Service Desk is our cloud hosted option.

Cloud Hosted Service Desk in our very own data centre

Have your Online Service Desk system hosted at our secure data centre in the heart of the Midlands UK. We take care of everything for you and this option also delivers you a better return on your investment.

The great strength of Basic Online is that we own and run all of the hardware, software and facilities. No third-party data centre here! We control everything in our data centre including the internet pipe and hardware.

Want to come and see for yourself? Get in touch and arrange a personal tour of our facilities.

On-Premise web-based or Intranet (Private Cloud)

If you need more control over where you data resides and want to run the software primarily from an Intranet then we can deploy the Service Desk platform onto your own servers.

If you'd like us to manage your local Private Cloud we can do that too!

Offline working

We also have an offline client installation option which can work in combination with the on-premise solution. This gives you the benefit of being able to work offline if you lose internet connection. All changes and updates are later syncronised to your Private Cloud when your connection returns.



"The Basic Timesheet X system has quickly become a valuable tool for my business. I now record all client activities and expenses in one single place, streamlining my monthly billing process, whilst also enabling me to have a high-level view on the time being spent across a range of client projects."
Peppa Sheridan -

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