Activity Centre & Dashboard
Outstanding actions highlighted in you feed, direct from your portal dashboard or Service Desk home page.
- Displays outstanding tickets
- Quick glance activities and outstanding items and reminders.
- Access all of your Basic Online applications from one dashboard.
Themes and skins
As part of an additional option we can brand your Service Desk System to look and feel just like your own website or intranet.
Give your employees the familiarity of a site they recognise and allow them to feel at ease and remove the barrier of the "Oh, another system we have to learn" feeling.
Safe and secure Service Desk customer data
Basic Online uses firewall technology which delivers a robust architecture, providing you a degree of data security and business continuity not possible with traditional approaches.
We create a protective perimeter around your data, prevent attacks, and secure your data communications with multiple parallel Virtual Private Network (VPN) connections.
In simple terms "It's Rock Solid"
Hosted and On-Premise
Our Service Desk software can be deployed in a variety of circumstances. Our most popular and cheapest deployment of Service Desk is our cloud hosted option.
Cloud Hosted Service Desk in our very own data centre
Have your Online Service Desk system hosted at our secure data centre in the heart of the Midlands UK. We take care of everything for you and this option also delivers you a better return on your investment.
The great strength of Basic Online is that we own and run all of the hardware, software and facilities. No third-party data centre here! We control everything in our data centre including the internet pipe and hardware.
Want to come and see for yourself? Get in touch and arrange a personal tour of our facilities.
On-Premise web-based or Intranet (Private Cloud)
If you need more control over where you data resides and want to run the software primarily from an Intranet then we can deploy the Service Desk platform onto your own servers.
If you'd like us to manage your local Private Cloud we can do that too!
We also have an offline client installation option which can work in combination with the on-premise solution. This gives you the benefit of being able to work offline if you lose internet connection. All changes and updates are later syncronised to your Private Cloud when your connection returns.